How would you rate your overall satisfaction with your Sanhu House experience? *

How likely are you to recommend Sanhu House to a friend or family member? *

How did you hear about Sanhu House? *

Referral from a friend or family member Instagram or social media Google search OB/midwife/healthcare provider Employer benefit (Carrot, Progyny, etc.) Other:

How would you rate your overall experience from first contact through the start of care? *

Was there any point in the process where you felt confused, lost, or like things stalled? For example: the booking process, wait times between steps, understanding what was included, scheduling your doula introduction, etc.

How well did we prepare you for what to expect before your first shift? *

How many doulas provided care during your stay? *

1 2 3 or more

How would you rate your experience communicating with the Sanhu team through Spruce? *

Was there anything about scheduling, coordination, or team communication that could be improved? For example: response times, clarity of scheduling, knowing who to contact for what, daily shift summaries, etc.

Which of the following services did you receive during your stay? * Check all that apply.

Please rate the add-on services you received overall. *

Any feedback on the services you received, or services you wish had been offered? Feel free to mention specific services by name, both what you loved and what could be improved.

Were your expectations clearly set before care began? *

Yes, everything was clear Mostly, a few things were unclear Somewhat, I had to ask about several things No, I felt confused about what to expect

Do you feel the care you received was worth the investment? *

Yes, absolutely Yes, but it was a stretch financially Somewhat, there were gaps between cost and value Other:

What, if anything, would you change about your experience? Length of care, schedule, type of support, services, anything at all.

Did your partner feel included and informed throughout the process?

Any feedback on how we could better support partners, especially during overnight shifts?

Since receiving our services, please rate your state of physical well-being. *

Since receiving our services, please rate your state of mental well-being. *

How supported do you feel emotionally at this time? *

How did your care ending feel? Did you feel prepared for the transition when doula support ended? *

What aspect of your Sanhu House experience was most impactful or essential to you? * Please be as detailed as possible. What made the biggest difference in your care and recovery?

What is the single most important thing we should improve? If you could change one thing about the experience, what would it be?

If you're open to sharing a testimonial, please use the space below. Your words help other families find the support they need. Even a sentence or two makes a huge difference.

Would you be willing to leave us a Google review? *

Yes, please send me the link Maybe later No thanks

Can we use your testimonial on our website or social media? *

Yes, with my first name Yes, but keep it anonymous No

Would you be open to speaking with a prospective Sanhu House family about your experience? *

Yes, you can share my contact info Yes, but please check with me first each time No thanks

Post-Care Client Survey