Frequently asked questions.
The care
Understanding Sanhu House
What is Sanhu House?
What is sanhujori?
Is Sanhu House care for the mother or the baby?
What happens during daytime care?
What happens during overnight care?
Do your doulas provide meals?
Getting started
Planning and matching
How do I get started?
When should I begin planning for care?
What does my matching fee do?
The $500 matching fee is separate from the cost of care. It covers the work required to create and carry out your doula match.
Once the fee is paid and your Design Your Experience intake is complete, we use your responses to create a match brief, identify potential doulas, and arrange your interviews. The intake is not a care plan and does not set your hours, price, or final care team.
The matching fee is non-refundable, including if Sanhu completes the matching work and arranges interviews but you choose not to proceed with a matched doula. The only exception is if Sanhu has no coverage in your requested service area. In that situation, $475 is refunded after a $25 processing charge.
How does doula matching work?
What happens after I am matched?
What is a Matrescence Care Specialist?
Hours and scheduling
Building your care schedule
How much does Sanhu House care cost?
Is there a minimum booking requirement?
Are the sample schedules fixed packages?
Can we combine daytime and overnight care?
Can our schedule change after care begins?
What happens if my baby arrives earlier or later than expected?
Will I have the same doula for every visit?
Insurance and benefits
Using the benefits available to you
Are Sanhu House services eligible for insurance or HSA/FSA reimbursement?
What if my benefits require a specific doula certification?
What is the Insurance Check service?
Policies and safety
What to expect from your care
What is your cancellation and refund policy?
The $500 matching fee is separate from the cost of care and is non-refundable except in the zero-access situation described in our matching-fee terms.
After your Scope of Services & Care Agreement is signed and the initial 50% care payment is collected, that payment is non-refundable. Once full payment is made at the start of care, no refunds will be issued.
We understand that unexpected circumstances can arise. Exceptions may be considered at Sanhu House’s sole discretion in cases of pregnancy loss, medical emergencies, or other significant events. Schedule and date changes are subject to availability.