SANHU HOUSE
TERMS OF ENGAGEMENT AGREEMENT
This Terms of Engagement Agreement (“Agreement”) governs your relationship with Sanhu House (“Sanhu,” “we,” “us”) from the moment you begin engaging our services, and remains in effect throughout your time with Sanhu — including the Scope of Services & Care Agreement you sign for active care. Those later documents build on this one; where they're silent, this Agreement controls.
1. Who We Are
Sanhu House is a postpartum care company, providing care across Los Angeles and Orange Counties. Sanhu recruits and trains a network of doulas in a sanhujori-inspired philosophy, matches you with a care team suited to your needs, and provides a platform for matrescence education and communication through the length of your care with that team. Sanhu also manages a network of exclusive rates and contracts with practitioners
Sanhu communicates with clients primarily through a HIPAA-compliant software application. Day-to-day scheduling, rescheduling, and hands-on care are coordinated directly with your care team; Sanhu leadership provides periodic recovery guidance and steps in for performance concerns, or health- and safety-level escalations.
2. Eligibility & Your Responsibilities
By confirming this Agreement through purchase, you confirm you are at least 18 years old and have the legal authority to engage Sanhu's services for yourself, and for your infant or partner where applicable.
You agree to provide accurate and complete information about your health, household, and circumstances — both during intake and throughout your care — so Sanhu and your care team can support you appropriately. You also agree to provide a reasonably safe environment for care teams working in your home.
3. Not a Medical Provider
Sanhu is not a medical practice, and no member of your care team is a substitute for a physician, nurse, midwife, lactation consultant, or mental health professional. Your care team does not diagnose, treat, or cure any medical or mental health condition. In a medical emergency, call 911.
4. No Guaranteed Outcomes
Sanhu cannot guarantee any particular outcome, result, or experience, or the long-term availability of any specific doula beyond the hours contracted. You remain responsible for your own healthcare decisions and for disclosing relevant medical or safety information to Sanhu and your care team, in advance and throughout your engagement.
5. Communications
By engaging Sanhu, you consent to receive communications by phone, email, text message, and care management software chat regarding your postpartum care — including scheduling, your care team, matching updates, and your account. Sanhu does not send promotional or marketing texts, and this consent is limited to care-related communications.
6. Confidentiality & Data Privacy
While Sanhu is not itself a HIPAA-covered entity, we handle information you share with HIPAA-level safeguards. Personal information, photos, videos, and other content shared through your private, encrypted software chat are kept confidential and are not used for marketing or any other purpose without your separate written consent.All health information is kept in a platform with BAA/data safety protocols as well.
7. Intellectual Property
All care materials, recovery guides, curricula, and other content Sanhu provides remain Sanhu's intellectual property. You may use them for personal reference only, not for commercial or competitive purposes.
8. Assumption of Risk & Release
You acknowledge that postpartum support services carry some inherent risk, and you release Sanhu from claims of ordinary negligence arising from those services. Sanhu House operates in partnership with independent contractors, who are required to carry their own professional liability insurance of at least $2,000,000 per occurrence, but Sanhu is not responsible for independent contractor professional judgment. This release does not extend to gross negligence, willful misconduct, or violation of law.
9. Term & Termination
This Agreement remains in effect for as long as you're engaged with Sanhu in any capacity, including during matching and active care. Before you sign a Scope of Services & Care Agreement, you may withdraw from the matching process at any time, subject to the matching fee terms in your Checkout Consent. Once active care begins, ending or pausing your care is governed by your Scope of Services & Care Agreement.
10. Dispute Resolution & Governing Law
This Agreement is governed by California law. Before filing a claim, both parties agree to attempt mediation in Los Angeles County. Unresolved disputes go to binding arbitration in Los Angeles County under AHLA Alternative Dispute Resolution Rules, and both parties waive the right to a jury trial.
11. Changes to This Agreement
Sanhu may update this Agreement from time to time to reflect changes in our services. We'll notify you via email of material changes, and your continued use of Sanhu's services after that notice means you accept the updated terms.
12. Entire Agreement, Severability & Assignment
This Agreement, together with any Checkout Consent and Scope of Services & Care Agreement you sign, is the entire agreement between you and Sanhu regarding your engagement. If any provision is found unenforceable, the rest remains in effect. You may not assign this Agreement without Sanhu's written consent; Sanhu may assign it in connection with a merger, acquisition, or sale of assets.